技术支持
联系我们：support@petlec.com
报告问题时，如果能附上大致时间、使用的是本机还是云端模式、以及内容类型（播客 / 网页文章 / 文本 / 音频文件），会帮我们更快定位。
常见问题
翻译一直卡住不动，或提示需要下载语言包
本机模式的翻译依赖 Apple 的语言包，你用到的每种语言都要各下一次。首次启动的引导流程会触发系统下载框；如果当时跳过了，或之后换了新的语言方向，可以到 iOS 的「设置 → 翻译 → 下载的语言」里下载对应语言（本 App 支持简体中文、英语、法语、西班牙语）。下载需要联网，完成后本机翻译即可离线使用。
朗读的声音听起来很机械
App 用系统里目标语言对应的语音朗读。默认音质较基础，下载「增强」或「高级」音质的语音会自然很多：iOS「设置 → 辅助功能 → 朗读内容 → 声音」，选中你的目标语言，再挑一个标有增强/高级的语音下载。下载后 App 会自动使用。换了翻译方向就要为新的目标语言再下一次。
播客为什么必须用云端模式？
播客通常时长很长，设备端转写既慢又费电，因此播客转译统一走云端处理，会消耗点数。文本、网页文章和本地音频文件仍然可以完全在本机离线处理，不消耗点数。
支持哪些语言？
简体中文、英语、法语、西班牙语、葡萄牙语，任意两种之间互译，共 20 个方向。中文固定为简体中文 / 普通话——暂不支持繁体中文和粤语，也不做语言自动检测，需要你明确选择源语言和目标语言。
点数是怎么算的？
云端处理按点数计费，只有云端处理才扣除；本机离线处理不消耗点数。每分钟内容扣多少点，取决于内容来源和你的目标语言：
| 每分钟内容 | 译为中文 | 译为英/法/西/葡 |
|---|---|---|
| 播客节目 | 2 点 | 6 点 |
| 自有内容（上传音频 / 粘贴文本 / 分享网页） | 3 点 | 9 点 |
- 为什么不用「小时」计量：同样的点数能转多少内容，最多相差 4.5 倍，用小时会让余额显示变得不准确。
- 同一账号对同一集内容只扣一次，重新打开或重试不重复扣除。
- 当月没用完的点数会自动结转到下个月，最多结转一个月；再没用完就会过期。
- 当前余额和各笔点数的到期时间可在 App 的「订阅与点数」页查看。
购买没有到账怎么办？
购买后额度由服务器核验入账。如果当时网络不好，交易会保留在设备上，等下次打开 App 且能联网时自动补发，通常无需任何操作。若超过一天仍未到账，请把 App Store 的购买收据邮件转发给我们，附上大致购买时间。
换设备或重装 App 后，用同一个 Apple 账号登录即可继续使用；若点数没有立即出现，点订阅页的「恢复购买」。已经发放过的点数不会重复发放。
转换到一半切走 App，会中断吗？
不会立即中断。App 会申请后台时间继续处理，通常足以完成中短篇内容。如果任务时间很长、超出了系统允许的后台时长，App 会把它登记为待续任务，等系统给出后台处理时机时继续；实在无法在后台完成的，重新打开 App 即可继续。完成后会发本地通知。
订阅的播客没有收到新集提醒
新集检查在设备本地进行，依赖 iOS 的「后台 App 刷新」。请确认「设置 → 通用 → 后台 App 刷新」已开启，并且在「设置 → 通知」里允许了 TransUtter 的通知。收到提醒后需要你确认才会转译，不会自动消耗点数。
怎么删除账号？
App 内「设置」页可直接删除账号。删除后登录凭据会被清除，无法再用该账号登录，未使用的点数不予退还。请注意删除账号不会自动取消你的订阅——订阅需要在 iOS 的「设置 → Apple 账户 → 订阅」中单独取消。详见隐私政策。
处理结果里出现奇怪的符号或「[音乐]」之类的内容
这是语音识别模型对非语音片段的标注。新版本已经会过滤掉这些内容；如果你在旧的历史结果里仍然看到，删除该条记录后重新转换一次即可。
Support
Contact: support@petlec.com
When reporting a problem, telling us roughly when it happened, whether you were in on-device or cloud mode, and what kind of content it was (podcast / web article / text / audio file) helps us a lot.
Frequently asked questions
Translation is stuck, or asks me to download a language pack
On-device translation needs Apple's language packs, and each language you use has to be downloaded once. The first-run walkthrough triggers the system download prompt; if you skipped it, or switched to a new language direction, download the language under iOS Settings → Translate → Downloaded Languages (this app supports Simplified Chinese, English, French and Spanish). It needs a network connection once; after that translation works offline.
The spoken voice sounds robotic
The app uses the system voice for your target language. The default quality is basic — an Enhanced or Premium voice sounds much better: Settings → Accessibility → Spoken Content → Voices, pick your target language, then download one marked Enhanced or Premium. The app picks it up automatically. Switching translation direction means downloading a voice for the new target language too.
Why do podcasts require cloud mode?
Podcasts are long, and on-device transcription of them is slow and battery-hungry, so podcast conversion always runs in the cloud and consumes minutes. Text, web articles and local audio files can still be processed entirely on-device, offline and free.
Which languages are supported?
Simplified Chinese, English, French and Spanish — any pair, 12 directions in total. Chinese is always Simplified Chinese / Mandarin; Traditional Chinese and Cantonese are not supported, and there is no automatic language detection, so you pick the source and target explicitly.
How are minutes counted?
- Metered by the audio duration of what you submit, and only for cloud processing.
- The same account is charged only once for the same episode; reopening or retrying it does not deduct minutes again.
- Purchased minutes never expire.
- Your balance is shown on the account / top-up screen.
My purchase hasn't been credited
Minutes are credited after the server verifies the transaction. If the network was poor at the time, the transaction stays on the device and is submitted automatically next time you open the app online — usually nothing to do. If it is still missing after a day, forward us your App Store receipt email with the approximate purchase time.
Minute packs are consumables, which Apple does not support "restoring" — spent minutes are not re-granted, but transactions that never got credited are retried automatically as described above.
Does conversion stop if I leave the app?
Not immediately. The app requests background time and usually finishes short and medium content. Longer jobs are recorded as pending and resumed when the system grants background processing time; anything that cannot finish in the background continues when you reopen the app. You get a local notification when it's done.
I'm not getting new-episode alerts for podcasts I follow
New-episode checks run locally and rely on iOS Background App Refresh. Make sure Settings → General → Background App Refresh is on and notifications are allowed for TransUtter. Alerts never convert automatically — you confirm first, so no minutes are spent without you.
How do I delete my account?
From Settings inside the app. Your sign-in credential is deleted and the account can no longer be used; unused minutes are not refunded. See the Privacy Policy.
Odd markers like "[Music]" appear in the result
Those are the speech model's annotations for non-speech audio. Current versions filter them out; if you still see them in an older saved result, delete that entry and convert it again.